Terms and Conditions
Complete instructions for returning merchandise are printed on the back of your Hobby Rising invoice. Please carefully read those instructions if you need to return an item. We will accept merchandise for return that was purchased from Hobby Rising within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging. We are unable to reimburse for return shipping costs. We do not accept returns via COD or any other collection method. COD packages will be refused. Packages billing Hobby Rising without authorization will result in actual shipping charges billed back to sender unless other prior arrangements were made. Due to shipping regulations, fuel cases may not be returned to us. There is a 10% restocking fee for qualified returns. Mounting and running fuel through a model engine, installing radio parts in a model, cutting up balsa sheets in kits, installing software or discarding the packing material are some examples of what constitutes used merchandise.
If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. The instructions on how to handle this type of return will vary, since some manufacturers insist on handling defects directly (See your owners manual). Defective merchandise may be returned to us as long as it is in new and unused condition.
Manufacturer defects found after the product has been used revert to the manufacturer's warranty and they will handle any problems for you directly. Please do not return used merchandise without authorization.
If you can determine that a product is defective before using it, we may be able to accept it back for exchange or refund; however, we suggest that you call us before taking any action.
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, call our Order Assistance line immediately. Save all packaging material and paperwork; do not throw anything away! If you attempt to refuse or return the merchandise yourself, you will jeopardize our chances of making a claim. This may delay or affect the return credit.
LIMITS OF RESPONSIBILITY
We accept no responsibility for crash damage and/or loss of kits, engines, accessories, etc. incurred during operation of a radio-controlled model. In most cases it is very difficult or impossible to determine whether crash damage was actually due to radio equipment failure or to operator error. Also, we cannot be held responsible for any purchased components that are incorporated into radio systems or problems caused by incompatibility between radio components, parts, and repairs not completed by our service center, etc.
It is impossible to guarantee product compatibility for product recommendations. We provide information and suggestions to the best of our abilities based on the information available to us at the time. We are unable to guarantee successful outcomes.
We are not responsible for incidental damages caused by defective products.
All of the products we sell are intended for retail consumption by our customers and are not intended for resale. We reserve the right not to sell commercial quantities or to resellers. The Hobby Rising Satisfaction Guarantee is not transferable. Any consequences arising out of the resale of merchandise purchased from Hobby Rising is the responsibility of the seller, not Hobby Rising. Hobby Rising may revoke the ordering privileges of customers who purchase commercial quantities of our products.
Hobby Rising reserves the right to cancel or refuse orders at its discretion.
We reserve the right to limit quantities and discounts. Also, please note that most items we offer are intended for use in the USA. International radio frequency and electric current requirements are the responsibility of the buyer. Hobby Rising cannot provide CE certification documentation.
Model airplane performance claims typically apply to density altitudes under 3,000 feet above sea level. If you will be flying your airplane above this, additional considerations such as motor power, choice of propeller and aircraft weight should be taken into consideration.
Once your package has been delivered by the carrier, it belongs to you, meaning you are responsible for it. In the case of theft, your homeowner's insurance policy may cover you, but it would be subject to your deductible. Hobby Rising will not replace or refund an order when we have confirmation of successful delivery to the address you provided or approved for driver release.
Additional policies may exist. Policies are not limited to those on this page. Call with any questions.
PRICE AND/OR DESCRIPTION CHANGES
All prices, pictures and descriptions on this site and all other Hobby Rising publications are subject to change. Hobby Rising maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, Hobby Rising reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 30 days regarding price or promotion discrepancies
Terms and Conditions